FAQ
Frequently Asked Questions
How do I request a quote?
Use the quote form with your requirements. The team reviews and responds with questions or a quotation. Submitting a request is an enquiry, not a confirmed booking or final price.
Do you offer fixed prices?
Pricing is provided manually and depends on the job. Some jobs may require a survey or further assessment before a quotation.
Which areas do you serve?
Dubai, Abu Dhabi, Sharjah, and Ajman. Availability for a specific route, building, or property is confirmed during quotation.
Do you handle international shipping?
International shipments may be handled with partner assistance. Routes, schedules, documentation, and delivery arrangements depend on the shipment and must be confirmed.
Is customs clearance included?
Direct customs clearance is only claimed where verified. The company may provide documentation guidance or coordination with partners. Duties, taxes, inspections, and approvals are determined by relevant authorities.
What information do I need for a quote?
A list of items, origin and destination, preferred date, access details, and photographs of bulky or fragile items. For international shipments, include documents and any restricted items.
Can I move a single furniture item?
Single-item moves are possible subject to availability and quotation.
Do you disassemble and reassemble furniture?
Disassembly and reassembly, where available, are confirmed during quotation.
How are fragile items protected?
Protection and wrapping options are discussed and confirmed before the job.
Can you move outside business hours?
Timing and access windows are discussed and confirmed during quotation. Building rules may restrict moving hours.
Do you handle IT equipment for office moves?
Specialist equipment handling must be confirmed separately before the job.
What affects an international shipping quotation?
Origin, destination, shipment size or weight, packing, documentation, destination handling, partner availability, and shipping method availability.
Do you ship to every country?
Destinations and routes depend on the shipment and partner availability and are confirmed during quotation. No universal destination list is published.
How long does international shipping take?
Timing depends on route, shipment, and handling. No universal delivery time is promised.
Are duties and taxes included in the quote?
Customs duties and taxes are determined by authorities and are not guaranteed by the website.
What storage conditions are available?
Storage conditions, access, and security specifications are confirmed during quotation.
What items cannot be stored?
Restrictions and prohibited items are confirmed during quotation.
What cargo types are accepted?
Accepted cargo types are confirmed during quotation.
Do you offer tracking?
Tracking capabilities are confirmed during quotation.
Is a quote a confirmed booking?
No. A quote request is an enquiry. Booking and final price are confirmed after review.